Privacy Policy evo888h5

1. Interpretation and Definitions

In this Privacy Policy, the following words and phrases carry the meanings stated below, unless the context requires a different interpretation:

• "evo888h5" — refers to the online gambling platform accessible at evo888h5.onl, including all services offered on it.
• "Member" or "User" — any individual who registers and uses evo888h5 services.
• "Personal Data" — any information that can identify an individual directly or indirectly.
• "Processing" — any operation carried out on personal data, including collection, storage, use, disclosure and deletion.
• "Third Party" — any individual or organisation other than the member and evo888h5 itself.

This policy applies to all registered members, visitors to the evo888h5 website, and anyone who interacts with our platform in any capacity.

2. Information Collected

evo888h5 collects various categories of information depending on the type of interaction you have with our platform. Data collection is carried out either directly from you or automatically through platform technology.

Information you provide directly:

• Full name as it appears on your identification document
• Identity card number (MyKad) or passport number
• Date of birth for age verification of 21 years and above
• Email address and mobile phone number
• Account password (stored in a hashed form that cannot be decrypted)
• E-wallet account information, bank account number for deposit and withdrawal purposes
• Any information you provide when contacting customer support

Information collected automatically:

• IP address and information about the device you use
• Web browser type and operating system version
• Game session data, including date, time and duration of play
• Financial transaction records including deposits and withdrawals
• Cookie data and relevant tracking technologies

3. Purpose of Data Collection

Every piece of data collected by evo888h5 has a clear and legitimate purpose. We do not collect data beyond what is needed to run our services safely and effectively.

• Member account registration and management
• Identity and age verification (KYC) to ensure members are aged 21 and above
• Processing deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency
• Prevention of fraud, money laundering and unlawful activities
• Sending service communications and important account notices
• Monitoring gaming activity for responsible gambling purposes
• Platform improvement, usage pattern analysis and service optimisation
• Compliance with regulatory reporting requirements under our international licence

4. Basis for Data Processing

evo888h5 processes your personal data on one or more of the following lawful bases:

• Consent: When you register an account, you give consent to the collection and use of data as described in this policy.
• Contractual Performance: Processing is necessary to fulfil contractual obligations between evo888h5 and you as a registered member.
• Legitimate Interest: To detect and prevent fraud, and to protect the platform and other users.
• Legal Obligation: To comply with regulatory requirements, including anti-money laundering (AML) and know your customer (KYC) requirements.

You may withdraw your consent at any time by contacting the evo888h5 support team, although such withdrawal may affect your ability to continue using the platform.

5. Identity Verification (KYC)

As a platform operating under international licensing, evo888h5 is required to carry out a Know Your Customer (KYC) process. This process not only meets regulatory requirements but also protects our members from the risk of fraud and identity theft.

During the KYC process, you may be asked to submit a copy of your MyKad or passport, proof of residential address, and payment account information. All documents submitted are processed securely and used only for verification purposes.

Age verification is our priority — evo888h5 only permits members aged 21 and above to use this platform. Any account found to belong to an underage individual will be closed immediately and the account balance will be handled in accordance with the relevant policy.

6. Data Retention and Deletion

evo888h5 retains your personal data only for as long as necessary to fulfil the original purpose of collection, or as required by applicable laws and regulations.

Financial transaction records and account data are retained for a set period to meet audit and regulatory requirements. Once the retention period ends and there is no legal obligation requiring further storage, the data will be securely deleted or anonymised.

• Active account data — retained for the duration your account is active and for a reasonable period after closure
• Transaction records — retained in accordance with current regulatory requirements
• Customer support communication logs — stored for a defined period for reference and service improvement purposes

7. Sharing Data with Third Parties

evo888h5 does not sell or rent your personal data to third parties. However, in certain situations, data may be shared with the following parties:

• Service providers: Such as payment processors (Touch 'n Go, DuitNow, FPX, and crypto platform service providers) that require access to certain information to carry out transactions.
• Game providers: Minimum necessary game session information shared with game software providers to ensure the platform functions smoothly.
• Regulatory authorities: When required by law or a valid court order.
• Audit partners: To conduct internal audits to ensure operational compliance.

All third parties that receive data from evo888h5 are bound by strict confidentiality and data protection obligations. They are only permitted to process data for the specified purposes.

8. Cookies and Tracking Technologies

The evo888h5 website uses cookies and similar tracking technologies to improve the user experience and analyse platform usage patterns.

Types of cookies we use:

• Essential Cookies: Required for basic platform functions such as login sessions and account security. These cookies cannot be disabled.
• Performance Cookies: Collect information about how visitors use the website, such as the most frequently visited pages.
• Functional Cookies: Allow the platform to remember your preferences such as language and other settings for a better experience.
• Analytics Cookies: Help us understand user behaviour in aggregate for service improvement purposes.

You can manage or block cookies through your browser settings. However, disabling certain cookies may affect some functions within the evo888h5 platform.

9. Information Security

evo888h5 implements appropriate technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration or destruction.

• Data encryption using SSL/TLS protocols for all data transmissions
• Database protected with multi-layer access controls
• Continuous 24/7 monitoring of suspicious activity
• Regular security audits by internal teams and independent experts
• Data security training for all staff who handle member information
• Passwords are stored in hashed form — evo888h5 cannot view your actual password

However, no security system is completely perfect. We encourage you to take precautions as well, such as using a strong password and not sharing your account information with anyone.

10. User Rights

As an evo888h5 member, you have certain rights regarding your personal data. These rights can be exercised by contacting our support team.

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete data.
• Right to Erasure: In certain circumstances, you may request that your data be deleted, subject to our legal retention obligations.
• Right to Restrict Processing: You may request that we restrict the processing of your data in certain circumstances.
• Right to Object: You have the right to object to data processing based on legitimate interests.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another platform.

To exercise any of the above rights, please contact the evo888h5 customer support team via Live Chat 24/7 or email. We will process your request within a reasonable time.

11. Complaints and Contact

If you have any questions, concerns or complaints regarding how evo888h5 handles your personal data, we welcome your feedback.

The evo888h5 customer support team is available 24/7 to assist you, in Malay and English, through:

• Live Chat: Available directly within the evo888h5 platform — the fastest way to get immediate assistance
• Email: Send your enquiry to [email protected]

We will work to resolve your complaint as quickly as possible. If you are not satisfied with our response, you have the right to refer the matter to the relevant regulatory body under our international licence.

12. Amendments to This Policy

evo888h5 reserves the right to modify or update this Privacy Policy from time to time to reflect changes in platform practices, legal requirements or other relevant changes.

Any material amendments will be communicated to you via a prominent notice on the evo888h5 platform or through the email address registered to your account. It is your responsibility to ensure that your registered email address is active and up to date.

The effective date of each version of the Privacy Policy will be clearly stated at the top of this document. Continued use of the evo888h5 platform after any amendments take effect will be considered your acceptance of the revised terms.

The latest version of this Privacy Policy is effective from 1 January 2026. In the event of any conflict between a translated version and the original, the Malay version shall serve as the primary reference for members in Malaysia.